Privacy Policy

Effective Date: 25/07/2026

At Red de Apoyo Canino y Felino (RAC), the privacy of those who visit our website and communicate with us is important to us. This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and what rights you have regarding your personal information.

1. Data Controller

Headline: Red de Apoyo Canino (RAC)
Contact email: info@reddeapoyocanino.org
Address: C. Travau, 32, Planta AT., Puerta 3, 08031, Barcelona, Spain

If you wish, you can also contact us via the email addresses listed on our website, depending on the nature of your request.

2. Data We Collect

We may collect the following personal data, depending on how you interact with our site:

First and Last Name
Email
Phone number
Country or city
Messages or inquiries sent via forms or email
Information regarding adoptions, veterinary care, spaying/neutering, vaccinations, or volunteering
Images, documents, or additional information that you choose to send us
Browsing data, such as IP address, browser type, pages visited, and duration of visit
Information related to donations, purchases, or payments, as applicable

3. How We Collect Your Data

We collect data when you:

Fill out contact or subscription forms
By contacting us via email
Request information about adoption, veterinary care, campaigns, or volunteering
Make a donation or a purchase on our site
Leave a comment or review
Browse the website using cookies or other similar technologies

4. Purpose of the processing

We use your personal data for the following purposes:

Respond to inquiries and requests for information
Manage adoptions, veterinary care, spaying and neutering, vaccinations, and other RAC activities
Send communications related to our campaigns, events, courses, workshops, and activities
Manage donations, payments, orders, or requests made through the site
Send information via email when you voluntarily subscribe
Improve the website's performance, security, and user experience
To comply with legal, accounting, tax, or administrative obligations
Handle complaints, issues, or requests to exercise rights

5. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

Your Consent, when you contact us, subscribe, donate, or voluntarily submit information
The performance of a pre-contractual or contractual relationship, when requesting services, products, or information related to a specific matter
Compliance with Legal Obligations, when required by applicable regulations
Legitimate Interest, to improve our services, protect the security of the site, and respond to reasonable communications related to our business

6. Communications and Forms

When you provide us with your phone number or email address, you authorize RAC to contact you through those channels to respond to your request or send you information related to our programs and services, provided that you have given your consent where required.

7. Donations and Payments from Third Parties

Some donations or payments may be processed through third-party platforms, such as payment gateways or external services. In these cases, those third parties may collect and process your data in accordance with their own privacy policies.

We recommend that you review the privacy policies of these providers before providing them with any information.

8. Recipients of the data

We may share your information only when necessary with:

Providers of web hosting, email, analytics, forms, or technical maintenance
Payment gateways or donation platforms
Public authorities when there is a legal obligation
Contractors or service providers who act in accordance with our instructions and with appropriate safeguards

We do not sell your personal information.

9. Data Retention

We will retain your data only for as long as necessary to fulfill the purpose for which it was collected and, thereafter, for the periods required by applicable law or until you request its deletion, where applicable.

For your reference:

Contact inquiries: for as long as necessary to address the request and for a reasonable period thereafter
Subscriptions to communications: as long as you maintain your consent
Donations and payments: during the applicable legal and accounting periods
Comments and reviews: as long as they remain published or until you request their removal, if applicable

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Ensure the site functions properly
Remember Basic Preferences
Measuring website usage and improving its performance
Display embedded content or third-party tools, if any

You can configure or disable cookies in your browser. If the site uses non-essential cookies, the corresponding notice or consent banner will be displayed.

11. Your Rights

Depending on applicable regulations, you may be entitled to:

Accessing Your Personal Data
Correct inaccurate or incomplete data
Request the deletion of your data
Object to the processing of your data
Request a restriction on processing
Request data portability
Withdraw your consent at any time, when the processing is based on consent

To exercise these rights, you can write to us at info@reddeapoyocanino.org clearly stating your request and providing the necessary information to verify your identity.

12. Minors

Our services are not expressly intended for minors without the supervision of a responsible adult. If we discover that we have received data from a minor without proper authorization, we will take reasonable steps to delete it when appropriate.

13. Information Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, alteration, misuse, or improper disclosure.

Even so, no system is completely secure, so we cannot guarantee absolute protection.

14. Links to Third-Party Sites

The website may contain links to external sites, such as social media platforms, payment platforms, form services, or informational resources. RAC is not responsible for the privacy practices of such third-party sites.

15. Changes to This Policy

We may update this Privacy Policy at any time to reflect legal, technical, or operational changes. We will post the updated version on this page and indicate the new effective date.